At Nijer Bazar, customer satisfaction is our priority. We want you to shop with confidence, knowing that if something goes wrong with your order, our support team is here to help. Our refund and exchange process is designed to be simple, transparent, and hassle-free.
1. Refund Policy
When Are You Eligible for a Refund?
You may request a refund under the following circumstances:
- You receive a damaged, defective, or incorrect product.
- A product becomes unavailable after your payment has been completed.
- Your return request is approved under our Return Policy.
How to Request a Refund
To request a refund, contact our customer support team through any of the following channels:
- Facebook Messenger
- Live Chat
- Phone Call
Please provide your Order ID and a brief description of the issue. Our team will verify your request and initiate the refund process once it is approved.
Refund Methods
Approved refunds will be issued through the following methods:
- bKash
- Nagad
- Visa/Mastercard
- Cash on Delivery (COD): Refunds will be sent through bKash or Nagad.
Refund Processing Time
Once your refund is approved, the estimated processing time is:
- Mobile Banking (bKash/Nagad): 1–3 working days.
- Debit/Credit Cards: 7–15 working days, depending on your bank or payment provider.
Please note that the actual time may vary depending on the payment provider’s processing procedures.
Partial Refunds
If only a specific item or part of your order qualifies for a refund, we will refund the eligible amount for that item or portion of the order.
Transparent Refunds
Nijer Bazar aims to provide fair and transparent refunds. No deductions will be made from the eligible refund amount unless applicable charges arise under our stated policies, such as customer-caused damage or missing items.
2. Return & Exchange Policy
When Can You Request an Exchange?
You may request an exchange if:
- You receive a damaged, defective, or incorrect product.
- The product’s weight, pack size, or variation does not match your order.
- You report the issue within 2 days of receiving your product.
How to Request an Exchange
Contact our customer support team through WhatsApp, Facebook Messenger, Live Chat, or Phone Call.
To help us resolve your issue quickly, please provide:
- Your Order ID
- A brief description of the issue
- Clear photos or a video of the product, if required
Our team will review the information and notify you once your exchange request has been approved.
Exchange Process
Once your exchange request is approved:
- We will arrange the collection of the incorrect, damaged, or defective item, where applicable.
- A replacement product will be dispatched after the returned item has been received or the issue has been verified.
- Our support team will keep you informed throughout the process.
Exchange Eligibility Conditions
To qualify for an exchange:
- The product must be unused and, where applicable, in its original packaging.
- All applicable accessories, tags, and included items must be returned.
- Products damaged due to customer misuse or mishandling are not eligible for exchange.
- The issue must be reported within the specified 2-day period.
Pre-Order & Special Items
Pre-order and special-order items are eligible for exchange only if they arrive damaged or defective, subject to verification and approval by our support team.
3. Customer Support
At Nijer Bazar, we are committed to making your shopping experience smooth and reliable. If you have any questions about a refund, return, or exchange, please contact our customer support team.
We will do our best to resolve your issue as quickly and fairly as possible.
Thank you for shopping with Nijer Bazar!